Refund & Cancellation Policy
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1. Subscription Cancellation
You may cancel your ClientReportly subscription at any time from your account settings, on the "My Plan" page. Cancellation takes effect at the end of your current billing period; you will retain access to paid features until then. We do not provide prorated refunds for the unused portion of a billing period.
2. Money-Back Guarantee
If you are a first-time subscriber and are not satisfied with the Service, you may request a full refund within 14 days of your initial payment by contacting support@clientreportly.com. This guarantee applies once per customer and does not apply to renewal payments.
3. How Refunds Are Processed
All payments are processed by our payment provider, Paddle.com Market Limited, acting as Merchant of Record. Approved refunds are issued to your original payment method and may take several business days to appear, depending on your bank or card provider.
4. Billing Errors
If you believe you were charged incorrectly, contact support@clientreportly.com within 30 days of the charge and we will investigate promptly.
5. Contact
For any billing or refund questions, reach us at support@clientreportly.com.